Privacy Policy
This page explains what information Memorize Medicine (the “Platform”, also called Memorize Medical Learning App, run from the Arab Republic of Egypt) collects, why, and what you can do about it.
We are based in Egypt and our students are in Iraq, Egypt and across the Gulf. This policy applies to everyone the same way. We don't collect more from students in one country than another.
Tap a section to open it.
1. What we collect
Only what the Platform needs to work. No data brokers, no ad tracking, no analytics profiles.
| Type | Examples | Why |
|---|---|---|
| Account details | Full name, email, phone number, password | Signing in and linking you to your courses |
| Payment records | Receipt image you upload, transfer number, payment method, amount, date | Checking your payment and enrolling you. We never see or store card numbers |
| Study activity | Lectures watched, quiz and question bank answers, flashcard reviews, study plan progress | Your progress, flashcard scheduling, and behind-schedule alerts |
| Your own notes | Notes and highlights you save on a lecture or question | Showing them to you, and in your notes export |
| Messages | Messages to tutors and support, and which announcements you've read | Course communication and support history |
| Devices | An ID for each device you sign in on | The two-device limit that protects course content (section 7) |
| Notifications | A push subscription, only if you turn notifications on | Sending payment, enrollment and message alerts to your phone |
2. What we don’t do
- We never sell your data, to anyone.
- We don't show ads or share your data with advertisers.
- We don't store card numbers. You pay by bank or wallet transfer and upload a receipt.
- We don't use third-party analytics or ad trackers.
3. Who can see your data
You can see your account and study data. So can Memorize staff (support and admin) when they need it to check a payment or fix a problem. A tutor can see messages you send them and how students in their own course are doing, but not your private notes or payment records. Other students can't see anything you study.
4. Where your data is stored
The Platform runs on third-party services, so your data is stored and processed outside Egypt, Iraq and the Gulf, on servers in other countries, wherever you study from. By using Memorize you agree to this. The providers we use are:
- Supabase: the database, sign-in and file storage. It holds your account, study activity and receipt images.
- Cloudflare: website hosting, video and image delivery, and the email address on this page.
- GitHub: encrypted database backups, so we can recover from an outage or mistake.
Each one handles data only on our instructions. None of them may use your data for their own purposes.
5. How long we keep it
| Data | Kept for |
|---|---|
| Account details and study progress | As long as your account exists. Course access is for life, so we don't delete inactive accounts, or the access you paid for would go with them. Deleted if you ask. |
| Payment receipts and records | 5 years from the payment date, as financial records. This applies even after an account is deleted. |
| Support messages and tickets | 2 years after the conversation is closed. |
| Device records and push subscriptions | Until the device is removed or you turn notifications off. |
6. Your choices
- Export your notes any time from the question bank and course pages.
- Turn notifications off in Settings.
- Ask us for a copy of the data we hold about you.
- Ask us to delete your account. We will, except for payment records, which we keep for the full 5 years. Deleting your account ends your course access for good and can't be undone.
Email [email protected] for any of these. We reply within 24 to 48 hours.
If the data protection law where you live gives you a right this policy doesn't mention, you still have it. Ask at the same address.
7. Security
Passwords are never stored in plain text. We can't read yours, which is why a reset is the only way to recover an account. Only the staff roles that need student data can see it. For example, a tutor account can't open a student's payment records, and the database itself blocks it.
A student account can be signed in on two devices. This stops one paid account being shared with a class, and the limit only applies to course content. Your payments and support chat still work on any device, so you can always ask for help. New phone? Contact support and we'll remove the old device.
8. Age
Memorize is for people aged 18 and over. We don't knowingly collect data from anyone under 18. If you think a child has made an account, tell us and we'll remove it.
9. Contact
Questions about this policy, or to see or delete your data: [email protected]. You can also reach us on WhatsApp or Telegram using the links at the bottom of this page, but please use email for anything about your personal data so there is a written record.
10. Changes to this policy
We may update this policy as the Platform changes, without notice. The date at the top shows the current version. If you keep using Memorize after a change, you accept the updated policy.